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Find answers to our
most commonly asked questions here by clicking on one of the topics
below:
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WHAT
IS THE ORIGIN OF THE NAME Nature-Design?
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HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Typically, orders will arrive to the destination
address in 2-3 weeks. The amount of time that it takes for your
order to reach its destination depends on several factors. One factor
is your choice of shipping service--as you might expect, the higher
the shipping rate, the faster the service. Another factor is the
type of product you have ordered. In some cases, particularly with
larger or more expensive items, it could take somewhat longer for
the international office to procure the item and/or prepare it for
shipping. Finally, because the items listed on Nature-Design
are handmade and are not stored in warehouses in mass quantities,
there are some occasions when orders must be specially made, and
this can present delays in the shipment of an order. In the event
that your order must be specially made, you will be contacted by
email and informed of the nature of the delay and the expected time
frame for shipment of your order. Always keep in mind that if you
ordered from multiple regions your order will arrive in multiple
packages and, most likely, on separate days.
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WHAT
IS YOUR POLICY ON RETURNS AND EXCHANGES?
At Nature-Design,
we want you to be completely satisfied with your purchases. We believe
that the creation of a bridge between consumers and world artists
depends on extremely high quality products and extraordinary customer
service and trust. For that reason, we allow customers to return
products for a full refund (including shipping charges) within 60
days of purchase. If you would like to exchange one product for
another, you will need to follow the return procedures and then
submit a completely new order online or by phone for the product(s)
you would like to purchase. For step-by-step instructions on how
to return an unwanted product, please see the Nature-Design policies
section on Product Returns.
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WHAT IF
I DON'T RECEIVE MY ORDER?
Be sure to indicate
the correct mailing address when you are filling out your order
form. Nature-Design is not responsible for items that have not been
received due to an incorrect address or change of address. If you
have not received your order and would like to check the status,
please contact our Customer Service Department at nature_design@hotmail.com
(be sure to note your order number and email address, and verify
the correct mailing address). A customer service representative
will check our records to determine when your order was processed
and mailed.
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WHAT IF
MY ORDER IS INCOMPLETE?
If you believe
part of your order is missing, please contact Nature-Design's Customer
Service Department immediately by sending an email to nature_design@hotmail.com
(be sure to note your order number and email address). If it is
determined that your order was incomplete, the missing portion will
be sent to you at no additional charge. Keep in mind that, if you
ordered from multiple regions, you will be receiving multiple packages.
Please see the Nature-Design policies section on Incomplete Orders
for more information.
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WHAT IF MY ORDER ARRIVES
DAMAGED?
In the event that
all or part of your order should arrive damaged, you will be entitled
to a full refund. You will need to return the damaged product to
Nature-design at our expense. Please see the Nature-Design policies
section on Damaged Merchandise for more information.
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HOW
CAN I TELL THE ACTUAL SIZE OF A PRODUCT OR PAINTING?
As you know, pictures
can be deceiving. For that reason, it is very important that you
look at the size of a product before making a decision about whether
to purchase it. Because miniature furniture can appear to be the
same size as full-size furniture, you should be very careful when
picking out products. The same goes for paintings--a work that is
30 cm x 40 cm will appear to be the same size as a work that is
120 cm x 160 cm. The reason for this is simple: we want to offer
you the best possible perspective of a product's appearance and
detail, and sometimes this comes at the expense of providing a true
representation of the product's actual size. All products do come
with size and weight specifications, however, so be certain to make
that one of the things you check when viewing a product. Of course,
if you receive a product that is significantly larger or smaller
than you had expected, you may always return the item.
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WHAT
IF I'M LOOKING FOR A SPECIFIC PRODUCT FROM A REGION AND I CAN'T
FIND IT ON NATURE-DESIGN? CAN I MAKE A SPECIAL REQUEST?
If the product
you have in mind comes from a Nature-Design region, you may submit
a special request to nature_design@hotmail.com.
In your request, please include your email address and as much information
as possible about the product or line of products that you would
like to see available for purchase at Nature-Design. These requests
will be submitted to the national office of the specified region
and the representatives will explore the possibility of adding the
requested products. If the product you have requested becomes available
at Nature-Design, we will send you an email notifying you so that
you will be the first to know of its availability! While we will
look into each special request, we cannot guarantee that all requests
will lead to the requested product or products being listed on Nature-Design.
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