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Learn
more about returns, payment options, and fair treatment of artists.
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100% SATISFACTION RETURNS POLICY
At Nature-Design, we want you to be completely
satisfied with every single one of your purchases. We believe that
the creation of a bridge between consumers and world artists depends
on extremely high quality products and extraordinary customer service.
Return of Furniture Items:
All furniture
items enjoy the same 60-day return period as other products --
however, all furniture returns that are not the result of our
error are subject to a 10% restocking fee (based on the original
price of the item). Furthermore, we will be happy to coordinate
return shipping for you; however, Nature-Design will not cover
the cost of returning the furniture item(s) unless the return
is the result of Nature-Design's error.
Promotion Codes on Returned Orders:
If
you have used a promotion code on an order and later decide to
return all parts of that order as a result of an error on Nature-Design's
part, we will gladly issue you a new promotion code for a future
purchase on the site. If the return did not result from an error
by Nature-Design, you will be unable to re-use the original promotion
code.
Important Notes and Restrictions:
Refunds will
not be available if the returned products have been damaged or
altered in any way before arriving at the Customer Service Center.
Make certain to use the original packaging when returning an item
to ensure that it arrives in the same condition it was in when
you received it.
As a safeguard against potential abuse, Nature-Design reserves
the right to deny a refund to anyone who has made what we determine
to be excessive returns.
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DAMAGED/INCORRECT PRODUCTS OR INCOMPLETE
ORDERS
At Nature-Design,
we are focused on pleasing you. If you have received a damaged or
incorrect item, or if you believe that part of your order is missing,
please immediately send an email to a Customer Service Representative
at nature_design@hotmail.com.
In your message indicate your name, order number, and email address,
and provide as much detail as possible about the situation.
We will be happy to replace any damaged items, assuming a comparable
replacement is available, or provide you with a full refund, including
all shipping costs. Similarly, if you should receive a product other
than the one you ordered, the correct product will be sent to you
at no additional charge or a full refund (including shipping costs).
Any products that might be missing from your order will be shipped
as soon as possible at no additional charge to you. Do keep in mind
that if you ordered from multiple regions, you will be receiving
multiple packages. This is due to the fact that each region ships
its merchandise directly to the purchaser. Please double check that
the product or products that you believe to be missing from your
order were not ordered from a different region from those products
that you have already received.
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CANCELING AN ORDER
Once you have placed an order, the request
is promptly sent to the international fulfillment center(s) in the
region from which you have ordered. Therefore, it is generally not
possible to cancel an order once it has been submitted. However,
if your order has not yet been shipped and you need to cancel it,
please contact us at nature_design@hotmail.com
and we will determine if it will be possible to halt the fulfillment
of the order. Please note that no order may be canceled once it
has been shipped. In those cases, you may follow the aforementioned
return instructions if you decide not to keep the product after
having received it.
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